Raffia is one of nature's most versatile fibers, and in the right hands, it becomes something extraordinary. Our raffia bags are handcrafted by skilled weavers who transform this natural material into structured, eye-catching pieces with genuine personality. Each bag is a one-of-a-kind work of functional art, lightweight, resilient, and woven with the kind of care that makes every detail worth noticing.
Orders are processed within 1–3 business days and shipped from Marrakech, Morocco via DHL, FedEx, or Aramex. Estimated delivery after dispatch: United States 4–8 business days, Europe 5–9 business days, rest of world 6–12 business days. Delivery may vary due to customs clearance or local carriers.
Yes. We ship to most countries worldwide. For shipping availability to your location and delivery details, see our Shipping Policy.
It depends on your country. For United States orders, we offer DDP (Delivered Duty Paid) — all customs and import fees are covered, with no surprise charges at delivery. For all other countries, import duties and taxes are the responsibility of the customer and vary by destination.
Yes. Once your order ships, you will receive an order tracking number by email within 24–72 hours. If you have not received tracking after 3 business days, reach our support team at info@isliandtisli.com and we will follow up within 24 hours.
Yes, if your order has not yet shipped. Email us at info@isliandtisli.com as soon as possible — orders are processed within 1–3 business days, and we will cancel or adjust your order before it ships. Once dispatched, changes and cancellations are no longer possible.
We accept returns within 14 days of delivery. Items must be unworn and in original condition. Return shipping costs are the responsibility of the customer. To start a return, email us at contact@isliandtisli.com. For full details, see our Return Policy.
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email once completed.
We accept PayPal, major credit cards, and Shop Pay. All payments are processed through secure, trusted third-party providers. For any checkout issues, contact our support team and we will respond within 24 hours.
