Shipping policy

Last updated: June 15, 2026

Every product at Isli and Tisli is handcrafted in our Marrakech atelier and carefully prepared before dispatch. This page covers everything you need to know about how your order travels from our hands to yours.

✓ Express worldwide delivery
✓ Duties included for USA orders
✓ Handcrafted in Morocco

All prices are in US Dollars (USD) and match the rates at checkout.

Order Processing & Handling Time

Handling time: 1–3 business days.

Because each piece is handmade, we take the time to inspect and pack every order with care before it leaves our atelier.

Orders are dispatched within 1–3 business days of being placed (Monday–Friday, excluding Moroccan public holidays).
Orders placed on weekends or holidays begin processing the next business day.
You'll receive a shipping confirmation email with your tracking number as soon as your order is on its way.

Shipping Methods & Carriers

All orders ship via express courier service through:

DHL Express
FedEx
Aramex

The carrier is selected based on your destination to ensure the fastest, safest delivery available.

Shipping Rates

Shipping is calculated at checkout based on your destination country.

Free Shipping — No Minimum Order

Standard shipping is free with an Express upgrade available for $35 USD.

North America

United States
Canada

United Kingdom

Australia

European Union (Selected Countries)

Austria
Belgium
Croatia
France
Germany
Ireland
Italy
Latvia
Luxembourg
Malta
Netherlands
Poland
Portugal
Spain

$15 USD Flat Rate

Middle East & Turkey

Bahrain
Kuwait
Oman
Qatar
Saudi Arabia
Turkey
United Arab Emirates

$20 USD Flat Rate

Europe (Other)

Bulgaria
Cyprus
Denmark
Finland
Greece
Romania
Sweden
Switzerland

$35 USD Flat Rate

Asia

China
Hong Kong
Singapore
South Korea

$35 USD — Rest of World

Applies to all destinations not listed above where express delivery is available. Estimated delivery: 9–18 business days.

Morocco (Domestic)

34.00 MAD — Standard shipping within Morocco.

Estimated Transit Times

Transit times are estimated from the moment your order is dispatched.

Total delivery time = Handling time (1–3 business days) + Transit time below

Destination	Standard	Express
United States	5–8 business days (Free)	3–5 business days ($35)
Canada	5–8 business days (Free)	3–5 business days ($35)
United Kingdom	5–8 business days (Free)	3–5 business days ($35)
European Union (selected)	5–8 business days (Free)	3–5 business days ($35)
Australia	5–8 business days (Free)	3–5 business days ($35)
Middle East & Turkey	5–8 business days ($15)	—
Europe (other)	3–5 business days ($20)	—
Asia (CN, HK, SG, KR)	6–10 business days ($35)	—
Rest of World	9–18 business days ($35)	—
Morocco	2–4 business days (34 MAD)	—

Delivery times may vary slightly due to customs clearance, carrier conditions, or peak seasons such as Black Friday, Christmas, and Ramadan.

Customs, Duties & Import Taxes

United States Orders

We offer DDP (Delivered Duty Paid) on all US orders.

All customs fees, import duties, and taxes are included in your order total — you pay nothing extra at delivery.

All Other Countries

Import duties, taxes, and customs fees are set by your country's customs authority and are the responsibility of the recipient.

These charges are not included in your order total.

We recommend checking with your local customs office before ordering if you're unsure of applicable fees.

Order Tracking

You'll receive an email with your tracking number and a link to follow your shipment as soon as your order is dispatched.

Please allow 24–72 hours for tracking information to appear in the carrier's system.

If your tracking hasn't updated within 3 business days of dispatch, please reach out to us at orders@isliandtisli.com.

Delivery Address

We ship to the address provided at checkout, so please double-check it before placing your order.

If you spot an error, email us at orders@isliandtisli.com as soon as possible and we'll do our best to correct it before dispatch.

Once an order has shipped, the delivery address cannot be changed.

Undelivered Packages

If a package is returned to us due to:

an incorrect address,
refused delivery,
refused customs charges,
or failure to claim the parcel from the carrier,

the customer is responsible for the original shipping and any re-shipping costs.

Lost or Damaged in Transit

We pack every order with great care, but if your package arrives damaged or doesn't arrive at all, please contact us within 14 days of the expected delivery date at orders@isliandtisli.com with your order number and photos of any damage.

We'll work directly with the carrier to make it right.